In the rather unlikely event of an article being damaged during shipment, Oregon Oak Products is responsible for the following:
1. Returning item to factory at no cost to client.
2. Repairing, or replacing same item at no cost to client.
3. Factory will determine whether item is to be repaired or replaced.
4. Shipping same item at no cost to client.
Damages must be reported within 24 hour of receipt.
Damages must be returned in original shipping carton with all original packing materials in place.
If client no longer desires item, the transaction will be considered a return, and subject to the return policy.