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Subject: Customer Satisfaction

To:  Mr. Klaus Gielisch
       Vice President
       Oregon Oak Products
 
Dear Mr. Gielisch;
 
We received our special order accent table by UPS yesterday, only three days after we ordered it.
From the time we ordered our table to the time of delivery and the superb quality and appearance of
our table, everything has been outstanding, and we want to thank you and your very exceptional and
professional furniture manufacturing company.  We are indeed satisfied customers and we are going
to tell all of our friends and acquaintances about our positive experience with your service and your
product. 
 
You have our permission to use our comments and identity in any of your marketing efforts.  Also,
please feel free to have any of your prospective customers contact us should you need a reference.
 
It was indeed a pleasure doing business with you personally and with Oregon Oak Products, Inc..
 
Sincerely,
 
John and Pattie Hitchcock
1700 Young Ave
Paradise, CA 95969
 (530) 872-4419.
E-Mail:  jphitch@stormnet.com

From March 2000 to October of 2001 we have made well over 200 specially modified tables with an Oak Grain Laminate top for the guest rooms of the Riverhouse Resort in Bend Oregon.
     Subject:
             Riverhouse testimonial
        Date:
             Wed, 12 Jun 2002 11:44:20 -0700
      
 Organization:
             The Riverhouse
        



     The Riverhouse Resort has been using Oregon Oak Product's tables in our guest rooms for several years. 
We have always been pleased with the quality of materials and workmanship, deliveries have always been on time and the condition of the furniture upon receipt has always been excellent.
 
     We have many guests asking where we find such quality furnishings and are always happy to recommend Oregon Oak Products!
 
Eric Andrews
Rooms Division Manager
The Riverhouse Resort

I have received my hamper and love it.  It is even more than I expected,
thank you very much.
ElaineEhretMFT@aol.com
949-721-1939
Newport Beach, CA 92660

   From:
        "Herbert Simonson" <hcsimo@msn.com>
     To:
        <solidoak@mind.net>
 

You have far exceeded all expectations for service.  It makes one wish that they
needed more items from you immediately.  Thanks so much.
                                                                         Herb Simonson

wakcosrcit@earthlink.com wrote:

>Thank you for designing the table. We love it, it looks wonderful in the reception area. Mr.Carter was very pleased and so are the seniors. Thank you.

>Patricia Johnson

>Dear Mr. Gielisch,

>

>My husband John and I would like to thank you for the TV swivel we recently ordered. It arrived exactly when you said it would and we are very pleased with it. It definitely solved the problem of moving our heavy TV.  In addition, thank you for moving the swivel to the front.  It works so well, we need to be careful not to move it too quickly!

>>Sincerely,>>Irene K. Uhl

Tcelchlepp@aol.com wrote:

• I received the order yesterday !!! It took me 5 min to put it together ,  We love it quality is excellent and the stain perfectly matches our remodeled kicthen , my Wife is usingit for a step stool ...  Thank you , we will be buying more from you!!!! Thanks TCE

Don Oglesby wrote:

• Just a note to tell  you we received our order of the Oak Hall Tree in Red Mahogany.  We are very pleased with this product.  It is beautiful and very stable.  Don and Janet Oglesby 610 Spruce St. Onalaska, WI 54650-2259 (608)783-1007 djo52800@charter.net
• --

Dear sir /madam, I recieved my order yesertday, I am very satisfied with the quality and workmanship of your product . You passed the toughest test of all , my wife loved the steps!.   I'm from the "old country"  but as they say in New Jersey "Hey".

     I will be back , loved your web site.  Bill Birch

I wanted to let you know that I have received my lasy susan.  I was very skeptical of ordering it over the internet, but I have to say I wish I would have done it before I searched for days for it around town.  Thank you so much, and I am sure if I need any more items I will definitely be looking at your website!
Thank you again, Patti

It arrived at 5 p.m. Christmas Eve, just in time. My wife just opened it today and I must say...the workmanship is terrific. It's MUCH nicer than I figured it would be, for just ordering something "off the Internet." I couldn't find anything like this in the Bay Area and this is perfect. The light oak matches our bedroom furniture exactly and the 2-step is perfect for her to reach top shelves.   We're very happy customers and will keep you in mind for the future. Do you make oak items other than stools?   Great job. Thanks and merry xmas,   Robert Casey Clayton, CA

This one is extra special to me. The order was for one of the 36 inch lazy susans, and this gentleman in England was kind enough to send me this update. It was my very first overseas order!! Now I can truely say that we ship world wide!!

Dear Klaus

Just wanted to say thanks for safe arrival of Susan - when are you coming to erect it ?
It is ideal and I like your design. I could not find one this size in UK and I am very well pleased
I did have to pay VAT , 40 pounds - not a problem for me but might be useful info for you
Hope you had a nice holiday

Kind regards
Edward

Dear Klaus -
Just wanted to let you know that the furniture arrived yesterday.  It's  a beautiful piece, and perfect for our chapel -- it matches all the  other furnishings which were made about 30 years ago. Thanks for taking  care of it for us.
Fr. Bouchard


Charles E. Bouchard, O.P., President Aquinas Institute of Theology
3642 Lindell Boulevard | Saint Louis, Missouri 63108
(314) 977-3886 | (314) 977-7225 (fax) | www.ai.edu
Preparing Leaders for Tomorrow's Church
 

Doreen and Klaus,

I just wanted to send a quick email telling you how much I LOVE the "large" hamper. It came today and I was so excited to open the box and be thrilled with an internet purchase!  I shopped in stores for weeks trying to find a hamper that was big enough, wasn't wicker, was stylish, and didn't look like... well.... a hamper!  And when I found your website I just couldn't believe it.  I was a little leary about spending $200+ without seeing it... but after ordering the woodchips and being able to pick the "exact" stain that I wanted I fielt more comfortable.  I am actually considering purchasing a smaller one just to use as a sort of storage trunk. I looked on your website and I didn't see anything like this. 

Thank you very much for the great service and a great product! 

Best Wishes,

Valerie Bero (914) 937-6363

Klaus and Dorlene,    

     Re:  MRW-13 Magazine Rack Wall Mount, Medium, Spindles       I just wanted you to know that I received the magazine rack and it's great!  We planned to attach it to our oak bathroom sink cabinet, so we were concerned about the color of the stain.  But rather than order a custom stain, we just ordered a medium oak - which is what we were told our cabinets were.  The stain matched perfectly.  It looks like the magazine rack came with the cabinet in the first place.  It arrived already assembled and my husband found it extremely easy to install - took very little time - and I didn't hear a word of complaint from him.     My only problem was with the confirmation, since this was our first order, but your prompt email (in about an hour) helped immensely.  In my book you get an "A" for customer service.     Your letter (good idea) asked for a Testimonial - well here it is - no problem.  We love your product and are very happy to have found your business on the internet.  And we'll certainly encourage our friends to do business with you.  Best wishes for your continued success.  

 Carolyn and Steve Weavers 781 894-3390  

Dear Mr. Gielisch:

       We just purchased a wooden hamper from Oregon Oak Products. The
hamper is wonderfully made and the service was superb. In fact I had a glitch
on my computer on the last screen of the purchase pathway, and emailed the
company. I received a call back in 15 minutes at 9PM and had the problem
resolved promptly. The entire transaction was first rate.

Howard Miller
hmillerdoc@aol.com
 

Dear Mr. Gielisch,
The telephone stand arrived in perfect condition today and we are very
pleased with it. Thank you for the promptcommunication, quick shipping and
careful packing.
Our daughter needed "just a little something" to put in a small corner of
her dining area and this pretty stand will fill that need nicely.

We appreciate the quality of your work and would certainly consider
ordering from you again in the future.

Regards,
Becky Horn

Klaus:

I received the recent step stool. It is  absolutely beautiful and matches my daughters bed beautifully.Thank you  for delivering a quality piece of work.  My daughter is three and the  bedroom set will be handed down to her so the step stool will be a cherished  piece to go along with it. Thanks again.

Cheryl Isacson

Cedarburg, Wisconsin

Hi Klaus,  the lazy susan arrived in perfect condition and is now on our table and it is just right. The color you suggested is perfect.  The job you did engineering it and making it is to be proud of.  Thanks and know that we will enjoy using it and thinking of you even though you are just a mystery to us.   Herb

Hi Klaus, We received the end tables yesterday. They are beautiful! Thank you so much for being so accommodating.  Great customer service is a rarity these days. I will definitely recommend your company to friends and family and will probably order more myself in the future. Thanks again - the end tables suit our needs perfectly.

  Kelly
Lutherville, Maryland.

Klaus/Dorlene,  The hamper arrived, and we are very pleased with it.  Quality appears top-notch.  We looked and looked for a hamper and are thrilled we finally discovered Oregon Oak Products!   Thank you.  Linda and Larry

Dear Klaus,  
     Our beautiful custom sized (29") Lazy Susan arrived today.  We have assembled it and it is a perfect fit on our 60" round glass top dining table!  The white washed oak Susan is a perfect match with our chairs and hutch and looks stunning on the glass top.  My husband (mechanical engineer, retired) said the design is clever and very well made.   
     Thank you for your quick response.  You matched our expectations!   Sincerely,   Jeanne Harding 

Klaus,

We received the lazy susan and we love it!! It was quite
easy to piece together and it looks splendid on our
table. Thank you very much for getting it completed and
out to us so promptly.
We will enjoy it very much!
Norm (& Vicki)
norman@unsoft.com

     I received the bed stool today and I like it.  The reason I bought it was so my fat little dog could get in our new bed.  I hate to report this but she hates it.  That is okay. I'm the owner and she will learn to use it or sleep in her own bed.  Thanks again for your prompt service.  
Rentha

Hello, Klaus.
I just received the LH-31 Laundry Hamper today and I must say that it
exceeds my expectations.  The craftsmanship is top notch and the wood is
obviously of high quality.  It arrived just when you said it would and best
of all, it came already assembled!
I will be spreading the word.
Thanks again!
Sincerely,
Andrew Tucker

Philip Van De Voorde wrote:To Oregon Oak Products, Inc.
>From Phil Van De Voorde

I bought magazine rack MR - 13 from you. It is a solid piece of furniture.
Its appearance is elegant. It looks right at home in our living room. It
will hold a number of magazines.We are very pleased with it.

Hi Klaus,
  I got the TV Swivel today. It looks great and fits perfectly. Thanks so
much for you unique service!
  Ed Krauss

My entry table arrived very promptly and I am very pleased with it.  The workmanship is good and the table is very solid and good looking.  Exactly what I wanted.  Thanks for a nice product.

We ordered two 22" inch lazy susans to fit on existing shelves in a very difficult to access area of our kitchen base cabinets.  We had considered a costly remodel of our cabinets to make the space more accessible and useful, but your lazy susans solved our dilemma perfectly.

Your lazy susans fit into our 23 inch wide space nicely, and the ruggedness of your design means we now have a permanent solution.  (No need to worry about cheap plastic lazy susans breaking in a few months.)

We have recommended your products to our neighbors and friends, and we appreciate supporting a family-owned business that produces quality craftmanship.

Scott Miller and Barb Conahan
32 Lyon St.
San Francisco, CA

Klaus,
    I received the table today and it was everything I expected.  It's beautiful and I'm totally satisfied with it.  You  really do nice work and I look forward to dealing with you in the future.  As I receive compliments on the table I'll make sure my friends know about your website. Thank You!
  Ed Olney

Klaus,

This is just a Thank You for helping me solve my entertainment center problem. I needed very specific dimensions. You not only delivered a fine looking swivel, of high quality, but did it quickly and made it blend with my current furniture beautifully.You were a pleasure to work with and I will highly recommend you to my friends who have similar needs.

Charles Bradburyceb3.onetime@inboxsolution.com

805-955-9985
PS: I recently bought a TV Swivel - tailored to my entertainment center

I just opened the Lazy susan I ordered and it's PERFECT! 
The color turned out so close to my Mom's table I'm impressed! 
I'm giving it to her for Christmas and she's going to love it! 
Thanks again,

Georgina

 Good morning,My order arrived just in time for Christmas,many
thanx,very pleased with the quality and craftsmanship of the 
end tables,look forward to doing business in the future.
  Have a happy new year
  STEPHEN LAURETTI

Dear Klaus,
The susan arrived in perfect condition just in time for Christmas. 
My son and daughter-in-law love it!
Thank you for such great service and a fine product.
Sincerely,
Colleen Crombie

Dear Klaus,

     Just a note to let you know the two lazy susans arrived right on time,
just as you assured me they would.  They are both absolutely beautiful
and have become main stays on our dining room and breakfast room tables. 
We just love them!
Thank you!
Take care and Happy New Year.

Rebecca

Just wanted to let you know that the lazy susan came at
the proper time and my wife loves it.
You do beautiful workmanship and we will be placing further 
orders.Thank you so much for your help and have a Happy New Year.

Chris

C. E. Mohler, D.D.S.
Lowcountry Family Dentistry
964 Ribaut Road, Suite 2
Beaufort, SC 29902
Tel  (843) 522-1442
Fax (843) 522-2701

Klaus

It's here. It took only 10 minutes to unpack, assemble, and put it in the living  room.
My wife immediately started placing her nic nacs on it. Nice job all around.
The table looks great. We are very satisfied.
Thank  you
Kelly  and Susan Pike

Klaus,

     It is my extreme pleasure to tell you that the four pieces of furniture that we ordered from you are absolutely georgeous.  We needed smaller, narrower tables to fit in our living area space.  We ordered a custom made sofa table, two lamp tables, and the sofa table that slides under the sofa for snacks and writing surface.  The pieces were so carefully packed and easy to assemble.  The furniture was expediently delivered and your workmanship is excellent.  My husband and I are very happy campers.  Thank you and it has been such a pleasure doing business with you.  I have recommended you to my friends.

  Don and Bobby Ferguson (Bferg1200@aol.com Durant, OK  (580)924-7624

Klaus, 

I receive the lazy susan and it is perfect. Its so well made, and just the right size. Thanks for the beautiful work and fast service!
Linda

Northbrook Il

Jeanne Pavlicek wrote:
Klaus,
The tables arrived and are just beautiful! They were simple to assemble and
are exactly what we needed.  You do fabulous and quality work!
Jeanne Pavlicek

Shelly Glazier wrote:
We just received and assembled our new LSP 30 oak plant  stand which we will use for a small speaker.  It's just what we wanted and  are very happy with the quality and finish of the stand.  It was a cinch to  put together and looks great.

Your website is excellent, the price was fair and we are extremely pleased with our dealings with your company.
Many thanks for a fine product.

Mrs. Shelly Glazier

shellyglazier@comcast.net

Subject: Lazy Susan
From: Hubert & Myrna Atchley <brassmule621@tds.net>
To: <solidoak@mind.net>

Dear Klaus,

We received the LS16 Lazy Susan today.  It was received in excellent condition.  We just love the workmanship in the piece and it is a fine piece of oak.  Really an assets to our table.  We have oak furniture through out the our home and we know what a good piece of quality oak is.  The color is off just a little from our table finish, but not enough want to change anything.  The 16 inch size is just perfect for our 48 inch table!  We are very proud of our piece and will be telling our guests all about it.

Thanks for your quick response to our needs.

Hubert & Myrna Atchley
Tipton, IN  46072

Dear Mr. & Mrs. Gielisch,

I received my lazy susan today and it is beautiful!  It matches my dining room table so well,
 you can't tell that it isn't all one piece! I was so pleased and frankly, very amazed.
 I thought maybe you had sent your elves down here to get a sample...it is truly fabulous.
And that's just for looks. It is so well crafted. It's good to know that there are still people in
this world who take pride in their work.

Thank you so much.
Sincerely,
Lora Cline

My 20 " Glass lazy susan arrived last month.The 3/4" Glass top with the wider base,
 makes it extremely stable and stylish.

I'm using it to display a piece that I picked up in Hawaii. I am very pleased with the
help I recieved in deciding on the susan and more than pleased with the end results.

Attached is a picture of the lazy susan as it is used as a display stand.

Lee Edwards
ledwar1038@aol.com

Click here to view “The Perfect Wave”

Good Morning Klaus,

We have completed the installs of your tables and let me commend your excellent work.  Our Office is very pleased with the tables.  Not only are they stout and very well made....but the finish work is excellent.  They are definitely a great addition to our Office.  Thanks for doing such a fine job for us...

Hope to do additional business with you in the future,

Miguel Mendez
IT Specialist
 

Hi Klaus;

I'm writing to let you know the 3 tables (and check) arrived Tuesday
and my brother, so far, has put together two of them.  He likes them
very much and was impressed by the good looks, quality and workmanship. 
The stain he chose matches his entertainment center perfectly.  I saw
them, myself, last night and was also very impressed.  Larry and I want
to thank you so much.  I'm sure he'll get years of use from them all. 
It was very nice doing business with you and we'll be sure to pass your
company's name and website onto our friends and relatives.  Thanks ever
so much again....Jeri

Jeri L. Adams

Subject:	Kitchen Hamper
From:	Robert Peloso <rpeloso@optonline.net>
To:	Solidoak@mind.net

Hi Klaus,  just wanted to let you know I received the kitchen hamper
today. It was a pleasure doing business with you. You kept me informed
on how long it would take to make the hamper and the time it would take
to be shipped and received by me. That is so hard to find today. The
hamper looks great and fits in perfectly with our new kitchen. I will
certainly recommend your company to any of my friends looking for that
type of product.

Again Thanks.  Robert J. Peloso

Dear Klaus:

Rec'd 20" lazy susan today (a day earlier than expected) . . . Love It !
It's Everything we expected and More !
The old expression is right . . . "It only cost 10% more to go First Class" . . . Your work product is definitely First Class . . . Glad we found you on Google.com.

Thank You !
John D. Howard
Branson, MO.